Narrative pictograms for software agreements

Matthew Kay and Michael Terry

Narrative pictograms are illustrative diagrams designed to convey the abstract concepts of software agreements. They arose out of a need to create software agreements that are comprehensible without written language.

Not all software is localized for every language, meaning that users may encounter software agreements in languages other than their native tongue. This presents a significant barrier to gaining truly informed consent, which is especially problematic for researchers conducting studies over the Internet. Both users and software producers would benefit from techniques that improve the ability to effectively communicate agreement terms to a linguistically diverse audience. Narrative pictograms are a pictorial technique specifically designed to supplement (not replace) text-based software agreements in order to better communicate agreement terms to a diverse population of users.


Communicating Software Agreement Content Using Narrative Pictograms [PDF]
Matthew Kay and Michael Terry. alt.chi 2010.